Last Updated: May ● 2022
ABOUT THIS POLICY
How We Collect
Crux collects personal data from you directly when you express an interest in obtaining additional information about our services, register to use the services, register or log in to your account, create or edit your user profile, contact Crux’s customer support team, comment on our blogs or in community forums, or when you interact with us in any form.
What We Collect
How We Use Your Personal Data
We use your personal data to:
Cookies and Related Technologies
Our website uses both session cookies (used to maintain authentication while clients are using our products) and advertising cookies (that help us serve you tailored ads). For more information on cookies, click here: www.allaboutcookies.org.
How You Can Opt-Out of Cookies and Related Technology
Circumstances in Which We Share Personal Data
We do not rent, trade, or share personal information with third parties, except to provide our services, which you requested, when we have your permission, or under the following circumstances:
We may share personal information with third parties upon receiving your consent, as required by law.
How Long We Keep Personal Data
For visitors to our websites, we retain your personal data to allow you to return to our websites and be recognized. For “clients”, we retain personal data for as long as the account is open, unless a longer retention period is required by law.
You have the following rights with respect to your personal information:
HOW WE PROTECT PERSONAL DATA
To keep your personal data safe, we use appropriate security safeguards to provide necessary protection. These include physical measures (e.g., restricting access to offices, and alarm systems), up-to-date technological tools (e.g., passwords, encryption, firewalls and security patches), and organizational controls (e.g., security clearances, limiting access, staff training, and agreements). We apply these measures, tools, and controls based on the sensitivity of the information we collect, use, and store, and the current state of technology. While we make considerable efforts to protect our information systems, no data security measures can guarantee 100% security.
We will never initiate a request for personal information by email or pop-up window. If you receive a request by email or pop-up window that appears to be originating from Crux, please do not respond and notify us at the contact information under “QUESTIONS?” below.
TRANSFER OF PERSONAL DATA
If you are located outside the United States, please be aware that information we collect or obtain about you may be transferred to and processed in the United States or other jurisdictions outside your own. By interacting with our websites, applications and using our services, you consent to such transfers and acknowledge that the data protection laws and regulations that may apply to your personal information transferred to the United States or other countries may be different from the laws in your country of residence including such that the governments, courts, law enforcement or regulatory agencies of the other countries may be able to obtain access to your personal information through the laws of that country.
NOTICE TO CALIFORNIA RESIDENTS
California Consumer Privacy Rights:
Category of Personal Information
Categories of Recipients
Personal identifiers such as name, address, phone number, email address.
Internet and Network Activity — IP address, unique device identifiers, and device attributes, like operating system and browser type.
Interaction with our services or our advertisements.
We do not knowingly sell the personal data of consumers under 16 years of age.
Making a CCPA Request
You may make a CCPA request by email to firstname.lastname@example.org. Once we receive your request, we are required to verify that you are the person that is the subject of the request (the “Verification Process”). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. Upon making a request, you will be asked to provide certain information to identify you and verify your information which may include your first and last name, full mailing address, email address, phone number, and possibly other request details. If we cannot verify your identity, we will not be able to respond to your request. Information collected through verification will only be used for verification purposes.
You may designate an authorized agent to exercise any of the above California privacy rights on your behalf, subject to the agent request requirements of the CCPA. Authorized Agents may make requests under the CCPA on behalf of California Consumers by contacting us at email@example.com.
California’s Shine the Light Law. We do not share personal data with third parties for their own direct marketing purposes without your consent. Under California Law, you provide consent when you accept Cookies. We only share personal data when there is evidence of that consent.
Once a year, free of charge, you are entitled to request and obtain certain information regarding Crux’s disclosure of your personal data to third parties for their direct marketing purposes. This right only applies to activities within California. To make any request to exercise your California privacy rights please contact firstname.lastname@example.org or write to us at CruxOCM Inc., 12436 FM 1960 Rd. W PMB 1025 Houston Texas 77065, with a reference to “CA Shine the Light Disclosure”.
Do Not Track Signals — California law requires us to let you know how we respond to web browser Do Not Track (“DNT”) signals. Because there currently are no industry or legal standards for recognizing or honoring DNT signals, we do not respond to them at this time.
NOTICE TO CANADIAN RESIDENTS
Your Privacy Rights. You may ask us to take the following actions with respect to your personal information:
You may submit these requests by email to email@example.com. We may require specific information from you to help us verify your identity prior to processing your request.
Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to any legal or regulatory restrictions on disclosing this information. Please note, if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
NOTICE TO INTERNATIONAL RESIDENTS
If you are accessing our website or the services from the European Union, Asia, South America, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States or Canadian laws (such as the General Data Protection Regulation, or “GDPR”), please be advised that through your continued use of our website and services, you will be transferring your personal information into the United States and you consent to that transfer.
If you have a complaint against us relating to our use of personal information and you are accessing the website or our services from the EU, you may lodge a complaint with a supervisory authority competent for your country or region or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at:
EXTERNAL LINKS AND THIRD-PARTY WEBSITES
Our website, apps and services are not designed for and are not marketed to people under the age of 16 (“minors”). We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our services. If you are a minor, please do not use our services or send us your information. We delete information that we learn is collected from a minor without verified parental consent. Please contact us at firstname.lastname@example.org if you believe we might have information from or about a minor.
12436 FM 1960 Rd. W
Houston, Texas 77065
Attention: Privacy Team